Privacy Policy

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1. Commitment to User Privacy: is committed to the online privacy of all of its web site users. This privacy policy is designed to give a brief explanation of’s data processing practices. If you have any questions or queries relating to our data protection please call us.

2. The information Collects: is the sole owner of the information collected on our web site. We will not share, sell or rent this information to third parties in ways which are not outlined in this privacy policy statement. We collect data for usage patterns every time a user visits the web site. We only use this data in aggregate form.

3. What happens when you register an enquiry with us? During an enquiry to this site via telephone or contact form, a user will be required to give their contact information and query. This may include your name, company name, address, country, boiler details, telephone number, email address and query. This information is used to provide a thoroughly personalised and relevant service of response.

4. How we use the information: We may process personal data voluntarily provided to us in the contact form or phone call to be able to respond to your enquirey, again via telephone call or email. The information will kept on a secure email system until deemed unnecessary or until two years have past, to allow for us to retain your information for warranty purposes. You are welcome to request the information held about you by contacting us, and request it to be erased at any time. Please rest assured that your details and information will never be supplied to any third parties or used to contact you in unsolicited ways.

5. What are Cookies? A cookie is a string of information that is sent by a website and temporarily stored in your computer’s memory. employs cookie technology to: –

  • To track site usage. When you sign on to the Web site or take advantage of several key features, cookies may pass to your computer.
  • Disabling cookies in your browser will not affect the level of service that this site offers to you.

6. Links to other sites: contains links to other sites. Please be aware that is not responsible for the privacy practices of such other sites. You should read the privacy policy for each such website to determine how that website protects your privacy. This Privacy Policy Statement applies solely to information collected by this web site

7. Security: takes every precaution to protect users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. Access to all our users’ information is restricted on the site at which the information is hosted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

8. Correction/Updating Personal Information: If a user’s personally identifiable information changes or if a user no longer wishes to subscribe to the service, please call us on: 020 8994 4053

9. Notification of Changes: If decides to change the privacy policy statement; these changes will be posted on the web site. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

10. Dispute Resolution: If you believe that we have violated this privacy policy and you have suffered damages as a result, please let us know about it by sending information on your concerns to or call on 020 8994 4053; or by facsimile: 0207 581 4851.

11. Comments and Questions: If you have any questions, comments or concerns about this privacy policy, you should contact on: 020 8994 4053; or by facsimile: 0208 987 8589.